Refund policy

Refunds: Complete details on refunds — including eligibility, exclusions, warranty remedies, and how refunds are issued — are set out in our Terms, Conditions & Warranty. The process below explains how to initiate a return.

Return Authorization Process:
Before initiating a return, we kindly request our valued customers to follow the outlined procedure:

1. Contact nFLOW:
   • Reach out to us via email, written correspondence, or phone within 30 days of receiving the product to notify us of your intent to return.
   • Engine must not have been installed to be eligible for return.
2. Provide Essential Details:
   • Include the following information in your communication:
   • Date of communication
   • Original invoice number
   • Stock number of the product
   • Detailed description of the defect or reason for return
3. Obtain Return Authorization:
   • Await a written return authorization from nFLOW before proceeding with the return. This authorization is crucial for a smooth and efficient return process.
4. Include Proof of Purchase:
   • Ensure you include a copy of the original purchase invoice along with the return. Proof of purchase is a mandatory requirement for all return cases.

Restocking Fee:
Please note that returns may be subject to a restocking fee.

Disclaimer:
For matters not explicitly covered in this Refund Policy, we kindly direct our customers to refer to our Terms, Conditions & Warranty. It provides comprehensive information regarding the terms of service, warranty details, refunds, and other essential aspects of our business relationship.