Shipping policy
Shipping Policy:
- Package Inspection:
- Customers are advised to inspect the package thoroughly upon delivery. In the event of any damages, it is crucial to report the issue to the shipping company immediately.
- Damaged Products:
- If the product is found to be damaged during the inspection, please do not accept the delivery. Instead, notify the shipping company promptly, and contact us at nFLOW to initiate the necessary steps for a replacement or resolution.
- Engine Shipping:
- Engines include free FedEx ground shipping. However, for those seeking expedited shipping, this can be arranged at the customer's expense. Please contact our customer support team to discuss and arrange any expedited shipping options.
These guidelines are in place to ensure a seamless delivery process and to address any issues promptly. If you have further inquiries or need assistance, feel free to reach out to our dedicated customer support team.
Disclaimer:
For matters not explicitly covered in our Shipping Policy, we kindly direct our customers to refer to our standard Terms of Service page. It provides comprehensive information regarding the terms of service, warranty details, and other essential aspects of our business relationship.